Refund policy

Refund Policy

We offer a 30-day refund policy, which means you have 30 days after your purchase to request a refund.

Eligibility for Refunds

Due to the digital nature of our products, all sales are considered final once the product has been downloaded or accessed.

However, we will issue refunds under the following circumstances:

  • You were unable to access or download the product
  • You received the wrong product
  • The files are defective, corrupted, or unusable

To request a refund, you must provide proof of purchase (such as your order confirmation email).

How to Request a Refund

To start a refund request, please contact us at:

christopherdundy@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Any relevant screenshots or details

We will review your request and respond as quickly as possible.

Damages and Issues

Please review your files immediately after purchase. If your product is defective, incomplete, or incorrect, contact us right away so we can resolve the issue.

Non-Returnable Items

Because all products are delivered digitally, we do not accept returns, exchanges, or cancellations once a product has been successfully accessed or downloaded.

We also do not offer refunds for:

  • Change of mind
  • Accidental purchases
  • Lack of compatibility with your device or software (please review product requirements before purchasing)

Exchanges

We do not offer exchanges for digital products. If you experience an issue, please contact us and we will work to resolve it.

European Union 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel your purchase within 14 days without providing a reason.

However, by purchasing and accessing our digital products immediately, you expressly consent to waive your right of withdrawal once the download or access has begun.

Refunds

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at christopherdundy@gmail.com.